Terms and conditions

Kindly review the following Terms and Conditions carefully prior to utilizing the True Homecare Ltd UK website.

By accessing our Website at www.truehomecare.co.uk and any other websites provided by True Homecare Ltd (collectively referred to as "The Website"), you express your acceptance of the terms, conditions,
agreements, and other obligations outlined in this document and in our privacy policies and other policies available on The Website (collectively known as the "Terms of Use"). If you disagree with any part of the Terms of Use, it is imperative that you refrain from using The Website.
It's essential to note that the Terms of Use specifically apply to your usage of The Website and the information, documents, and content found therein.
Additional terms and conditions may be applicable to products and services offered by us on The Website or elsewhere. The Terms of Use constitute the complete agreement between you and us regarding your use of The Website.

True Homecare Ltd: Our Services

True Homecare Ltd functions as a domiciliary care agency, providing home care for individuals with age-related or physically debilitating needs. The Website furnishes information about these services.
The information provided on The Website is not meant to replace medical consultations with qualified health or medical professionals to address individual health or medical needs, whether for yourself or your loved ones.
Any information obtained through The Website related to caregiving is provided without the benefit of a comprehensive professional assessment and evaluation, and therefore, it should not be relied upon as a professional opinion or recommended course of action in your specific situation. This consideration is essential while utilizing The Website and the information, documents, and content provided.

Modifications to Terms of Use or The Website

True Homecare Ltd retains the right, without notice, to modify, alter, update, or remove portions of the Terms of Use or The Website. Please check the Terms of Use periodically, as your continued use of The Website indicates acceptance of any changes, additions, or deletions.

Restrictions On Use of The Website and Its Contents

The Website, owned and operated by True Homecare Ltd UK, features information, documents, and content, including text, site design, logos, graphics, icons, images, trademarks, service marks, and copyrighted material. These elements are the exclusive property of True Homecare Ltd UK. Use of the information, documents, and content on The Website is permitted solely for personal use and no other purpose.
Subject to the Terms of Use, True Homecare Ltd grants a non-exclusive, non-transferable, limited right to access, use, and display The Website and its content. Authorization is provided to download and print information,
content, and documents on The Website for personal, non-commercial viewing, browsing, and shopping purposes. However, copying, modification, reproduction, performance, display, incorporation into other websites, mirroring, framing, redistribution, retransmission, or publication of downloaded material is strictly prohibited without express written consent.
Additionally, users agree not to change or delete any copyright, trademark, or other proprietary notices from downloaded material.

Rules of User Conduct

By utilizing any communication service, chat room, message board, newsgroup, software library, or other interactive feature provided on or through The Website, you hereby agree not to upload, post, or otherwise distribute any content that:
1. Violates the Terms of Use, including content that is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of privacy, tortuous, or contains explicit or graphic descriptions or accounts of sexual acts (including, but not limited to, sexually violent or threatening language directed at individuals or groups).
2. Victimizes, harasses, degrades, or intimidates individuals or groups based on religion, gender, sexual orientation, race, ethnicity, age, or disability.
3. Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of ours or any third party.
4. Constitutes unauthorized or unsolicited advertising, spamming, chain letters, or any other form of unauthorized solicitation, or involves any form of lottery or gambling.
5. Contains software viruses or any other computer code, files, or programs designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment, or to damage or obtain unauthorized access to any data or other information of any third party.
6. Impersonates any person or entity, including any employee or representative of us.

You also agree not to misuse or abuse account access and passwords, acknowledging that you are solely responsible for all conduct and transmissions occurring under your account access and passwords.
While True Homecare Ltd generally does not pre-screen, monitor, or edit content posted by users of communication services, chat rooms, message boards, newsgroups, software libraries, or other interactive services on The Website, we retain the right, at our sole discretion, to remove any content that, in our judgment, fails to comply with the Terms of Use or is otherwise deemed harmful, objectionable, or inaccurate. We assume no responsibility for any failure or delay in removing such content.

No Medical Advice or Recommendations

The Website provides information, tools, and resources for managing the care of individuals with age-related and physically debilitating needs. True Homecare Ltd does not offer medical advice through The Website or any services provided on The Website. It is not a medical referral service, and The Website does not make recommendations or endorsements for healthcare providers.


While True Homecare Ltd strives to provide accurate and up-to-date information, The Website's documents, content, and information may contain technical inaccuracies, typographical errors, or other mistakes that may be changed or updated without notice. True Homecare Ltd cannot guarantee the accuracy or up-to-date nature of the content or information provided through The Website. Additionally, True Homecare Ltd disclaims all representations and warranties of any kind regarding products or services sold through The Website and disclaims any implied warranties with respect to their operation.
The Website and its content are provided on an "as-is" basis, and True Homecare Ltd disclaims all representations and warranties, express or implied, including but not limited to merchantability and fitness for a particular purpose. True Homecare Ltd disclaims all representations and warranties regarding title or ownership of content, information, and documents on The Website.

Limitation of Liability

True Homecare Ltd is not liable for damages to or viruses affecting your computer equipment or software due to your use of The Website. To the full extent permissible under applicable law, True Homecare Ltd is not liable for damages of any kind related to the use or attempted use of The Website, including special, exemplary, indirect, consequential, incidental, or punitive damages.


The Website may contain links to third-party websites owned and operated by vendors and other third parties. True Homecare Ltd provides these links for convenience and does not endorse the linked sites. True Homecare Ltd
is not responsible for the content of linked sites and does not imply affiliation or authorization to use any trademarks, copyrights, or proprietary rights displayed in or accessible through the links. Users access linked websites at their own risk.
All links to The Website must be approved in writing by True Homecare Ltd, except for text-only links containing the name True Homecare Ltd that point solely to www.truehomecare.co.uk. The link must display the page as a full-screen in a fully operable and navigable browser window without creating the appearance of any affiliation between True Homecare Ltd and the linked website.

Third-Party Content

Content, information, and documents from third-party vendors may be available on The Website. True Homecare Ltd does not endorse or guarantee the accuracy or completeness of this content, and it is the sole responsibility and liability of the third-party vendors.

Compliance With Laws

Users agree to comply with all applicable laws, statutes, ordinances, and regulations regarding their use of The Website and purchase of products or services through The Website. True Homecare Ltd may report actual or perceived violations of the law to law enforcement or other authorities. In cases of suspected violations, True Homecare Ltd may conduct an investigation and may suspend services or remove material from servers.

User Responsibilities, Communications, Feedback, and Submissions

By using The Website, users represent that they are of sufficient legal age to create binding legal obligations. Users agree not to use The Website or its content for illegal or inappropriate activities. True Homecare Ltd
welcomes comments and feedback regarding The Website. Submissions made while using The Website or otherwise are not confidential and become the property of True Homecare Ltd. True Homecare Ltd may use, display, publish, reproduce, modify, transmit, sublicense, translate, and create derivative works from submissions for any purpose without compensation or obligation to the provider of the submissions.

Collection of Information

Any personally identifiable information you provide to True Homecare Ltd via The Website is safeguarded exclusively by the Terms of Use. By submitting information to us through The Website, whether personal or on behalf of someone else, you acknowledge that the confidentiality of such information cannot be guaranteed, and we may utilize it in accordance with the Terms of Use. Your act of providing information via The Website implies your agreement that we may use any ideas, concepts, know-how, or other information you share with us through The Website. You affirm that any information or materials provided to us via The Website will not be defamatory, threatening, obscene, harassing, or otherwise unlawful. Moreover, it should not incorporate proprietary or confidential information belonging to you or others.

Termination of Usage

True Homecare Ltd reserves the right to terminate or suspend your access to all or part of The Website, without notice, for any conduct that we, at our sole discretion, deem disruptive to The Website or in violation of any applicable law or the Terms of Use.

Applicable Law

True Homecare Ltd oversees The Website from our offices in Wilmslow and Cheadle, Stockport, United Kingdom. The laws governing the interpretation of these Terms of Use shall be those of the United Kingdom. If any provision within these Terms of Use is deemed invalid or unenforceable, that specific provision shall be struck, and all remaining provisions shall remain in force.


You agree to defend and indemnify True Homecare Ltd against any claim, cause of action, or demand, including reasonable legal and accounting fees, arising from your improper use of The Website or any violation of the Terms and Conditions.


No action arising under or related to the Terms of Use or The Website may be initiated by either party more than one year after the cause of action has accrued.


"True Homecare Ltd" and "True Homecare" are our trademarks and/or service marks. These marks are proprietary to us and may not be used in connection with any product or service not belonging to us, in a manner likely to cause confusion among customers or in a way that disparages or discredits us, without our written permission. All other trademarks, product names, and company names and logos belong to their respective owners.

How to Contact Us

Feel free to contact True Homecare Ltd to address any complaints related to any aspect of the service concerning The Website. Please reach out through the provided contact information.

[email protected] 
(+44) 0161 4281989
U.K. Mail
Office 1:
Suite 1F, Dean Row Court
Summerfields Village Centre
Dean Row Road

Office 2:
1st Floor, 3A Wilmslow Road
Cheadle, Stockport 

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